Terms And Conditions

By Accepting Our Quotation Or By Using This Website, You

Agree To Be Bound By These Terms & Conditions Set Out

Below.

Payment Terms We accept Cash, Debit/Credit Cards, Contactless Payments, BACS, and PayPal. You are required to pay in full within 3 days of the cleaning date. If non payment exceeds 7 days, Book A Window Cleaner reserve the right to suspend your cleaning. If we then fail to receive monies owed within 30 days (no matter how small), a claim will be opened with https://www.moneyclaim.gov.uk/ you will then be liable for all related charges, collection agency fees and court related fees. Weather Our pure water systems works in all weathers, therefore weather conditions are not an acceptable reason for postponing our services. We offer an all year round regular service. We will clean your property in all weather conditions including rain and very low temperatures. High winds and deep snow do effect our services & schedule. Ingress & Egress Should we be unable to access any part of your property due to locked gates we will clean the accessible areas such as the front & sides. We might be unable to return to clean the restricted area until the next scheduled clean. To avoid this please ensure that we have your correct phone number for our SMS text reminder service which we send out two days before each visit. If you are going on holiday just let us know by completing the form on the customer service page or send a text/email and we will "miss" the clean and you won't be charged. We will endeavour to clean all windows, but if we deem any windows to be inaccessible or unsafe to clean, we will not clean them. Please do not ask our window cleaners to carry out unsafe working practises. Due to insurance liabilities we will be unable to move obstacles such as but not exclusive to: flowerpots, garden furniture etc. If these or any other items restrict access to an area of your property we will be unable to clean it. Cleaning Frequencies Book A Window Cleaner ask for all window cleaning customers to state clearly what cleaning schedule they require. If not it is assumed a verbal maintenance contract has been initiated for 4, 6 or 8 weekly window cleaning and you will be obliged to have a minimum of 2 cleans before cancellation of the services can be requested. The total price for the 2 cleans will become payable in full if you cancel our services before the 2 cleans have been completed. Our regular window cleaning round is 4, 6 or 12 weekly. Staff holidays, sick leave and bad weather can effect our schedule. Also at the end of each year we optimise our rounds so your last clean of the year or your first clean of the new year may be early or later than usual. Please allow some flexibility. Damages Our window cleaners do not accept liability for damage caused by decorative or structural defects at your property, such as, but not limited to, ill fitting windows, doors, fascias, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, loose stuck on lead, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc. Our window cleaners accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed our brushes will not damage them in any way. If they do become loose or fall off it's because the adhesive is not bonding correctly with the glass. This is because over time the double sided tape used to stick the bars to your glass loses it's adhesion. Scratched window sills: Over time your upvc window frames will start to oxidise and slowly lose their colour. Your windows sills will be the most effected. When we are cleaning your windows our brush head which is made from soft plastic with nylon bristles may remove some of the oxidation. This may look like scratches but in fact it's just where the grey oxidation has been removed. We will not be held responsible for returning your windows back to "as new" condition. Scratched glass: The brushes we use are specifically designed for window cleaning and are made of a soft plastic head stock with nylon bristles. There is nothing on the brush which can scratch your glass. There are no metal parts on the brush. If you feel that we have caused damage to your glass we will bring over a brush and ask if you can scratch the glass again. If you succeed we will pay to replace the glass. Clean Guarantee If you are not 100% satisfied we will come back and re-clean the affected window for free. To qualify for a free reclean you must contact us within a 24 hour time period. To book a free re-clean just complete the contact form on our "Contact" page or send a Text/Email. A call out charge of £45.00 may be applied if we return to clean and we find it's the inside of the windows that are dirty or the double glazed unit has failed and the dirt is on the inside of the unit. Achieving optimum cleaning results may require a few cleans. For example, detergent residues from previous traditional window cleaning methods may initially cause slight spotting. Leaching can also occur from trickle vents, beading and heavily soiled frames, however in most cases, this will cease after a couple of cleans, once the dirt is removed fully from the frame areas. Cancellation Book A Window Cleaner will send an SMS text message two days before the day of cleaning to remind you to unlock your gates and close your windows/vents for the day. This message is automated but can be replied to. Any cancellation notice received after 24 hours of this text message being sent will not be acted upon and will result in a 100% charge for any work scheduled within this period. Right To Refuse Work Book A Window Cleaner reserve the right to refuse certain work/jobs even if we have taken payment in advance from you for the service to be carried out. The advance payment does not constitute a verbal or written contract between us. If we refuse the work/job on sight a full refund of any monies will be paid.